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Must-Have Customer Experience Management Skills for CX Professionals

Lumoa

The barrier to entry is lower than ever, and new competitors are entering the market every day. The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization.

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The ultimate guide to business development in 2023

BirdEye

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. It involves identifying new markets, developing relationships with potential clients and partners, and creating and implementing plans to increase revenue and profitability.

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3 Critical Questions Analysts Aren’t Asking Their Stakeholders with Aaron Maass

Hero Digital

It’s a familiar scene: you’re in a meeting, and someone projects a dashboard with graphs of your marketing campaign outcomes. You can see a general upward or downward trend, but it’s hard to know where that data is coming from, why these patterns are occurring, and what to do next.

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5 Small Steps to Growing your Business in 2018

CSM Magazine

Achieving growth is a shared goal for almost all businesses, but learning how to do it effectively can seem overwhelming in terms of resources and budget. When a properly developed strategy is implemented, you’ll begin to see how taking small, calculated actions will deliver the most effective and quickest results. Study Trends.

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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

” If you’re considering customer experience software, avoid making these grave mistakes by reading what our experts had to say about the most common blunders companies make when purchasing CX software. Anna Morrish is a freelance writer and marketing consultant specializing in business software and IT. Anna Morrish. Manick Bhan.

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Top  benefits and tips of social media for business

BirdEye

Research predicts that the number of people using social media will grow to about 5 billion in 2023. In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. How often should we post?

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EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity

Lumoa

About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. And besides all this, you’re also a customer experience manager at ICE.